frequently asked questions



Available payment methods

Customers from Russia can pay for the order with any bank card issued in Russia.
The following cards are accepted for customers abroad:

• APRA (Abkhazia)
• ArKa (Armenia)
• BELKART(Belarus)
• Korti Milli, Express Pay (Tajikistan)
• Mir (Armenia, Belarus, Kazakhstan, South Ossetia)
• Uzcard (Uzbekistan)
• ELKART (Kyrgyzstan)

If you are unable to pay for the order, contact support, we will try to process your order manually.



WHY PRODUCTS HAVE PRICES IN € AND ₽?

enchant located in russia, where the main currency is the ruble. therefore, when paying, all prices are shown in RUB. for convenience, product cards also have approximate prices in EUR.



WHAT CURRENCY DO YOU ACCEPT?

we accept all currencies. when an order is paid for with a credit card your bank will convert it to ₽ automatically.



DO WE SHIP TO YOU?

we ship almost everywhere on earth, a tracking number is available with every package as well and will be sent via email the day it leaves the office. please enter your address in the Latin alphabet. if you live in an area that is not covered by our shipping system, please contact us, we will try to process your order manually.



CAN I RETURN A MY ORDER OR EXCHANGE SIZE?

now we cant sent to you other product cause have limited stock.
you can return your product, please get in touch via email (mention your order number).
the package has to be shipped back within 7 days after arrival.